Privacy, Shipping, Returns & Terms

Privacy Policy

Top Rated Cards & Collectibles values your privacy. We collect only the information needed to provide a secure, efficient, and personalized shopping experience.

Information We Collect

• Contact information, including name, email address, phone number, and mailing address.
• Order details such as payment information, product selections, shipping preferences, and transaction history.
• Account information, including login credentials, saved addresses, wish lists, and purchase activity.
• Website usage information, such as browsing activity, device information, and cookies to improve store functionality and service.

How We Use Your Information

• To process and fulfill orders, including shipping and order updates.
• To communicate with you about your order, product availability, support requests, and account activity.
• To improve customer experience, store security, inventory accuracy, and product recommendations.
• To protect against fraud, abuse, or unauthorized transactions.

Information Sharing

We do not sell your personal information. We may share limited information with trusted service providers who help operate our store, process payments, ship orders, and support customer service. These providers are contractually required to use your information only for the services we request and to protect it appropriately.

Cookies & Tracking

We may use cookies, analytics tools, and similar technologies to remember your session, track store performance, and improve browsing experience. You may disable cookies in your browser settings, though some website features may not function properly as a result.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us through the contact page or by phone. We will respond as required by applicable law and business policy.

We retain personal information only as long as necessary to provide service, comply with legal obligations, resolve disputes, and enforce our policies.

Shipping Policy

We process and ship orders as quickly as possible. Orders are typically fulfilled within 1–3 business days, depending on product availability, packaging needs, and order volume.

Shipping Areas

We currently ship within the United States and to select destinations where permitted by law and carrier availability. Some items, such as high-value cards or sealed products, may require signature confirmation or additional handling.

Shipping Rates & Timing

• Shipping costs are calculated during checkout based on package size, weight, and destination.
• Estimated delivery times are provided at checkout and may vary by shipping method and carrier delays.
• Orders are not shipped on weekends or federal holidays unless otherwise noted.

Address Accuracy

Please verify your shipping address before placing an order. Top Rated is not responsible for delays, losses, or misdeliveries caused by incorrect or incomplete addresses provided by the customer.

Damaged or Lost Packages

If a package arrives damaged, contact us within 48 hours of delivery with photos and order information so we can work with the carrier and resolve the issue promptly. If a shipment is marked lost or delayed by the carrier, we will assist with a claim or replacement when eligible.

Returns & Refunds

We want every purchase to meet your expectations. If you are unhappy with your order, please contact us promptly so we can help resolve the issue.

Return Window

Most unopened and undamaged items may be returned within 14 days of delivery. Some items, including opened products, graded cards, personalized products, or items sold as final sale, may not be eligible for returns.

Condition Requirements

• Items must be returned in their original condition and packaging.
• Proof of purchase and order information are required for all return requests.
• We reserve the right to refuse returns that appear used, damaged, altered, or not in saleable condition.

Refunds

Approved refunds will be issued to the original payment method once the returned item is received and inspected. Shipping charges are generally non-refundable unless the item arrived damaged or incorrect.

Incorrect or Damaged Orders

If you receive the wrong item, a damaged item, or a product that does not match the listing, contact us within 48 hours of delivery. We will provide a replacement, store credit, or refund as appropriate.

Terms of Service

By placing an order with Top Rated Cards & Collectibles, you agree to the following terms.

Product Information

We make every effort to provide accurate product descriptions, pricing, photos, and inventory details. However, listing errors, stock changes, and market conditions may occasionally affect availability or item condition. We reserve the right to correct errors and cancel orders when necessary.

Payments & Orders

• Payment must be received in full before an order is processed and shipped.
• We reserve the right to refuse or cancel any order for fraud, pricing errors, or suspicious activity.
• Orders may be adjusted if inventory changes after checkout.

Ownership & Risk of Loss

Ownership and risk of loss transfer to you upon delivery to the carrier for shipment. Once the carrier accepts the package, responsibility for delivery and any associated issues rests with the shipping carrier unless otherwise stated by law.

Limitation of Liability

Top Rated is not liable for incidental, consequential, or indirect damages arising from the use of our store, products, or services, except where expressly required by law. Our total liability for any claim is limited to the value of the affected order, unless otherwise prohibited by law.

Contact

Questions about these policies may be directed to us through the contact page, by phone at (707) 620-0783, or by mail at 513 David Clayton Ln., Windsor, CA 95492.